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Job Summary

Number Of Positions
Bachelor Degree-Science (B.S.)
Work Experience
6-7 years years
English Language Level
Maximum Age
Computer Skills Level
Job Opening Id
Job Location
Saudi arabia
Target Date

Job Description

Provide day-to-day management and support for Messaging Services, Exchange, 24/7 or after work on-call. Upgrade servers, Messaging hardware, and software/firmware and application software; configure and tune hardware and software to meet corporate functional, performance and security requirements. Maintain critical Messaging events log. Provide ad-hoc support during preparation and implementation of projects within area of responsibility. Attend, troubleshoot, and resolve assigned help desk calls and log associated activities in the help desk system. Provide ad-hoc support during preparation and implementation of projects within area of responsibility. Analyze Messaging services health check and generate technical analysis reports. Engage with all IT teams to resolve issues related to Messaging services. Conduct periodic capacity planning and ensure all Messaging resources within area of responsibility are adequate for current and future need. Continuously exploring opportunities for improvements in service delivery towards customer satisfaction through efficiency and effectiveness.

Special Skills & Knowledge

5 Years Customer Service: Understand the customer's requirements and proactively to exceed customer expectations. Commitment: Put organizational needs before personal needs when necessary to achieve agreed objectives Proactive: Anticipate and initiate actions to address future issues, needs or changes Reliability: Perform what is required in a timely manner without the need for control Analytical Skills: Identify critical data and establish findings and key-ratios

Other Requirments

At least 5 years of experience in IT infrastructure (AD, network and messaging service) At least 3 years of experience on Exchange2013X Exchange 2010X Exchange 2007 At least worked on 2 Exchange 2013 projects, the projects should cover: 1- Migration from Exchange 2007 or Exchange 2013. Microsoft Certified professional — Exchange