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Job Summary

Number Of Positions
Bachelor Degree-Science (B.S.)
Work Experience
6-7 years years
English Language Level
Very Good
Maximum Age
Computer Skills Level
Very Good
Job Opening Id
Job Location
Saudi arabia
Target Date

Job Description

Provide day-to-day management and support for Collaboration Services, Lync, 24/7 or after work on-call. Upgrade servers, collaboration hardware, and software/firmware and application software; configure and tune h software to meet corporate functional, performance and security requirements. Maintain critical collaboration events log. Provide ad-hoc support during preparation and implementation of projects within area of responsibility. Attend, troubleshoot, and resolve assigned help desk calls and log associated activities in the help desk system. Provide ad-hoc support during preparation and implementation of projects within area of responsibility. Analyze collaboration services health check and generate technical analysis reports. Engage with all IT teams to resolve issues related to collaboration services. Conduct periodic capacity planning and ensure all collaboration resources within area of responsibility are adequate and future need. Continuously exploring opportunities for improvements in service delivery towards customer satisfaction through and effectiveness.

Special Skills & Knowledge

Customer Service: Understand the customer's requirements and proactively to exceed customer expectations. commitment: Put organizational needs before personal needs when necessary to achieve agreed objectives. Proactive: Anticipate and initiate actions to address future issues, needs or changes. Reliability: Perform what is required in a timely manner without the need for control. Analytical Skills: Identify critical data and establish findings and key-ratios.

Other Requirments

At least 5 years of experience in IT infrastructure (AD, network and messaging service) At least 3 years of experience on Lync2013XLync2010XOCS2007 At least worked on 2 Lync2013 projects, the projects should cover: 1 - Migration from OCS 2007 or Lync 2010 2- Enterprise voice deployment Microsoft Certified professional - Communication